Make every interaction count to help build your overall customer experience
“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken The pandemic has forced some industries to the brink of extinction while allowing others to flourish at unprecedented levels. One of those industries is home improvement. As people found themselves at home more than they’d ever been before over the last year, they started to notice the “imperfections” of their environment and suddenly the industry exploded. Halfway through 2020, searches for home improvement companies were up almost 50% and according to Porch.com, 3 out of 4 homeowners surveyed completed a major renovation project since the start of Covid-19, and roughly the same percentage already have one scheduled. With this flurry of new business, one might hope that home improvement companies have not lost a critical…